Frequently Asked Questions

Everything you need to know about bringing Fellow into your home.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey to your doorstep.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that a restocking fee may apply for large furniture items.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working hard to expand our logistics network to more countries in the near future.

How should I care for my Fellow products?

Each product comes with a specific care guide. Generally, we recommend using a damp cloth for surface cleaning and avoiding harsh chemicals to preserve the finish of our materials.

Are your materials sustainably sourced?

Yes, sustainability is at our core. We partner with ethical suppliers and prioritize FSC-certified woods and recycled textiles whenever possible.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.